Gigaclear Update: 16th Feb 2016

posted 16 Feb 2016, 07:35 by David Carlisle
We're getting close to finishing our ultrafast, pure fibre network in Souldern. The cabinet is live and we now need to get your home connected.

The current schedule is as follows:

The fibre broadband connection points ('pots') that we are installing at the boundary of each property will be tested by our engineers. The testing of the 'pots' will take place from February 2016 through to the end of March 2016.

Once the 'pots' have been tested, the service will be useable and customers will be able to start booking their in-property installation. 
We anticipate the Gigaclear broadband network to be fully built by the end of March 2016.

Please note that we cannot forecast the exact date when individual properties will be connected, but we will keep you informed as work progresses.

Whilst we aim to complete our work by these estimated dates, they may be subject to change due to external factors that are not under our control.

There are two types of in-property installations available

Gigaclear approved installers

With the in-property installation option, you will be contacted directly by our approved installation partner, Boxcom, who will agree and book an installation appointment with you. Alternatively, you can book an appointment by following this link:


If you choose the self-install option, we will contact you to verify the cable length you require (the distance between your fibre 'pot' and the location required for the router in your property) and inform you when the self-install kit will be despatched*.

Activating your service

Once the in-property installation has been successfully completed, you will receive your individual activation e-mail which outlines the steps you need to take to activate the service. 

Note: Gigaclear cannot activate your service or provide individual customers a specific go-live date even if you have been ‘pre-installed’, until all the fibre connection and testing works have completed between your property and our equipment, and your direct debit has been validated.

For updates, follow us on:
Twitter: @Gigaclear

Yours sincerely,

The Gigaclear Team